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If you run your own business big or small you may find that there are not enough hours in the day, or enough staff to be ale to answer all calls you are receiving. If you have a virtual auto attendant, you can be sure that all calls are answered quickly and if necessary redirected to the appropriate department or person.
The virtual auto attendant may be available with many different accents and in different languages, you can also choose the sex of your auto attendant depending on your wants and needs. This will mean that you can spend your money on things other than reception staffing, especially in businesses that are web based.
Those of you who have an answering service will realize that it can only do so much, plus the fact that only so much can be recorded on it, which means that if there are many lines to different people rather than having the calls go through to the wrong person, or the messages left they will be directed to the office or number of the desired person. This also means that no one will have to work through the night to take such calls, or you could choose to have just a skeleton staff.
You find that there are a lot of people who have businesses that run from 9 to 5 and to have a business that runs 24 hours then you will have to pay someone extra for out of normal work hours.
This will save you money so far as you do not have to pay extra staff to work unusual hours. So it will mean that you can spend your money on other things.
It will also be a better option for your customers as they will not have to keep ringing or waiting for long durations in queues for a call operator to become available. A lot of the questions they may have could just as easily be answered by an auto attendant?s automated message. An example would be if there was a problem with a certain service in a specified area, at least then if people ring regarding that they will realize that it is not their equipment that is faulty but a problem that is currently being dealt with so this will handle a certain amount of high volume calls.
The virtual auto attendant may be available with many different accents and in different languages, you can also choose the sex of your auto attendant depending on your wants and needs. This will mean that you can spend your money on things other than reception staffing, especially in businesses that are web based.
Those of you who have an answering service will realize that it can only do so much, plus the fact that only so much can be recorded on it, which means that if there are many lines to different people rather than having the calls go through to the wrong person, or the messages left they will be directed to the office or number of the desired person. This also means that no one will have to work through the night to take such calls, or you could choose to have just a skeleton staff.
You find that there are a lot of people who have businesses that run from 9 to 5 and to have a business that runs 24 hours then you will have to pay someone extra for out of normal work hours.
This will save you money so far as you do not have to pay extra staff to work unusual hours. So it will mean that you can spend your money on other things.
It will also be a better option for your customers as they will not have to keep ringing or waiting for long durations in queues for a call operator to become available. A lot of the questions they may have could just as easily be answered by an auto attendant?s automated message. An example would be if there was a problem with a certain service in a specified area, at least then if people ring regarding that they will realize that it is not their equipment that is faulty but a problem that is currently being dealt with so this will handle a certain amount of high volume calls.
About the Author:
Instead of a living receptionist, consider a virtual auto attendent to answer your business phones. Part of a virtual PBX service, an auto attendant works day and night to answer your business phones.
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