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It has now been two years since the launch of ITIL (R) Version 3, the new version of best practice guidance for service management from the OGC (Office of Government Commerce). For these past two years, the administrators of the new qualifications scheme (APMG), together with examination institutes and training providers, have been busy getting the new ITIL Expert qualification off the ground.
But the whole thing could be dead in the water before it has even got going properly according to the most recently published figures for ITIL training. It seems that whilst the foundation course is popular for version 3, the more advanced training courses have been rather slow to take-off.
Perhaps the reason for this situation is the sheer number of courses needed to be taken to qualify as an ITIL Expert. Delegates now need to complete six or seven separate courses to qualify; which translates into between twenty-two to twenty-seven days of training. By contrast, the older V2 scheme leading to the Service Manager certificate only took thirteen days to complete.
The new qualification schema is a three-level affair with a fourth level also scheduled. Of course, this new range of courses may be good for training providers, but the key question is: is it right for the market? The absence of a significant number of bums-on-seats seems to me to suggest that it absolutely is not.
Also, whilst the old V2 qualifications scheme is still running, it makes little sense for people to pursue the new route to the professional qualification when you can also get it through the V2 route simply by doing a bridging course at the end. And this track is not only cheaper, but quicker and more convenient for most people.
It is, in my opinion, time for APMG to be decisive and act immediately to support the V3 qualifications scheme. It is finally time to axe the old V2 qualifications and really get behind the new scheme.
But the whole thing could be dead in the water before it has even got going properly according to the most recently published figures for ITIL training. It seems that whilst the foundation course is popular for version 3, the more advanced training courses have been rather slow to take-off.
Perhaps the reason for this situation is the sheer number of courses needed to be taken to qualify as an ITIL Expert. Delegates now need to complete six or seven separate courses to qualify; which translates into between twenty-two to twenty-seven days of training. By contrast, the older V2 scheme leading to the Service Manager certificate only took thirteen days to complete.
The new qualification schema is a three-level affair with a fourth level also scheduled. Of course, this new range of courses may be good for training providers, but the key question is: is it right for the market? The absence of a significant number of bums-on-seats seems to me to suggest that it absolutely is not.
Also, whilst the old V2 qualifications scheme is still running, it makes little sense for people to pursue the new route to the professional qualification when you can also get it through the V2 route simply by doing a bridging course at the end. And this track is not only cheaper, but quicker and more convenient for most people.
It is, in my opinion, time for APMG to be decisive and act immediately to support the V3 qualifications scheme. It is finally time to axe the old V2 qualifications and really get behind the new scheme.
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