Friday, September 14, 2012

Things You Do Not Know About Your Small Business Telephone Services

By Donnell G. Glover


There are some facts that may shock people about PBX telephone systems. The phones tend to get left to the bottom of the list of things requiring an overhaul, especially as there was nothing else to use instead in its place until very recently. Things have now shifted completely to the point where there are ample choices to suit any use or need within the office. These can be very advantageous to both the operations and the costs of the company.

An unheard of fact about small business telephone systems is that not all of them operate on a hardwired and dedicated line. Internet phones, known as Voice over IP systems, work on the basis that the voice signals are briefly turned into digital signals instead. Although the data has to be transported as digital pulses, it is sent to a central point where the signal turns back to normal. This doesn't change anything externally, making it work exactly as a standard phone would for all callers.

Another thing that might be a revelation to those without access to the finances is that landlines cost a huge amount of money each month. The price can be complex, with pay-per-minute calls, high monthly line rentals and additional fees for voice mailboxes and call waiting features. Businesses often expect it to be cheaper to run, given the fact that there really isn't much to be done on a landline other than talk. Sadly, many people are tricked into paying more for these small business phones systems just because they don't understand that there are other options.

Companies with simple small business phones systems have undoubtedly noticed just how inflexible landlines can be. Mobile phones have made it obvious just how much freedom people now ask for with their phones. There is no choice to reroute a landline phone when the office closes, so instead many calls will get ignored and forgotten instead. Something that might be good news to these businesses is that it doesn't always have to stay this way. Digital numbers call through to the system instead of the physical phone's line, so it can sound wherever a user is logged in and has that number active. In order to have this setup working, all a person needs is a fast Internet connection.

It is reasonable that this might all be novel to some people as it is still a very young technology. While the industry increased by over 130% between 2010 and 2011, there is still a lot to be discovered about the technology. Now is the time to begin learning more, as it is estimated that as many as three quarters of business will use digital phones in the next year.




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