Tuesday, July 3, 2012

The War Is Over: Direct Mail and Email Are Now Allies!

By Brad Chrysler


Eventually every business addresses the same issue: traditional, printed mail or email? While each has its pros and cons, as well as fans and opponents, the discussion swirling around these two mighty marketing tools always misses a blindingly obvious -- and profound -- point:

They are both forms of direct mail. Period.

You heard right: Though everybody talks about their differences, the similarities between the two are many, and convincing. Consider: both speak directly to the recipient as a person. The most sophisticated forms of both even include the prospect's name. Both reference something personal about the reader. ("Hey Brad, we're running that same sale on the fishing rod you bought last year!") Both are denigrated as "junk" or "spam" -- until the email offer or direct mail piece which comes at just the right time. (Then both are seen as money-saving coupons!) Finally, both ask the reader to do something by a certain date, and offer a "carrot" for doing so.

Rather than beating up one or the other, savvy marketers are simply using both. And the savviest of all are employing them together in the same campaign. In other words, the war between them is over and they have joined forces in the battle for the consumer's attention. The two enemies are now allies in the same foxhole!

Why? Because, just like soldiers in the same army, both offer what the other can't. While one can blitzkrieg through the data lines and conquer the inbox in a just a few moments, (and just as quickly disappear with one click), the other can slowly but inexorably crawl to the mail box over a few days, then capture the battleground of the kitchen table, counter, or desk for days, even months, if the offer is valuable enough. While email must be so truncated, it risks not communicating the whole story, the other provides heaps of information for decision-making. And while one is more pricey to make and mail, the other is almost comically cheap.

The differences are plentiful. But the points of synergy are everywhere. For instance, a printed mail piece can be created with an Intelligent Mail barcode (IMb) that can be scanned and tracked as it moves through the USPS system, which tells marketing professionals almost the exact day when the mail should get to the home. With this knowledge, they can email a "rifle shot" (not an email "blast"), to the prospect with the same message, on the same day the printed piece lands in the mailbox. (Or a few days after that, whichever the campaign calls for.)

There are many more opportunities for synergy. The take-away is this: with all these off-setting advantages and disadvantages, the two direct mail tactics pack a powerful one-two marketing punch!




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