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A number of customer service experts are trained to cater to the specific needs of their guest or customer. Although many of them work in cruise ships, there are also those who are working in high-end resorts. As expected, their duties are not the same. In most instances, they are hired because they are highly efficient, have great communication and personal skills.
A lot of them work in tourism and travel industry. Common sites include cruise ships, long-distance trains, spas, fitness clubs, resorts and hotels. Places that maintains or help travelers may offer professional concierge services.
As a customer service guru, you will have more tasks compared to others working in other fields. Working in a hotel means you will be required to make special room arrangements, flower arrangements for the arrival of guests and recommend good restaurants where the guests can eat.
Additionally, you must be a reliable source of information. You are expected to recommend only the best entertainment choices, clubs and activities. When at exclusive resorts, your work will involve organizing everything for clients or guests. You may be required to organize a dinner or asked to walk their dog in the morning.
Those assigned to work in cruise ships have similar roles. They are not only capable of recommending the best spots in every port, but they can be excellent sources of information regarding the different offers and even book excursions. This is due to the fact that they can arrange almost anything even trips to any nearby location or a candlelight dinner by the beach.
Professionals working in health clubs and spas are usually expected to cater to the different needs of their clients and recommend that clients indulge in a whole day of work out or beauty. Certain tasks may also be performed for the client aside from recommending great exercise classes, therapies and treatments. Placing the valuables of clients in a vault or secure safe for the entire stay, taking used clothes to dry cleaners of those who are busy and arranging refreshments are usually handled by professionals at health clubs or spas.
Majority of the time, these professionals should have the ability to establish good relationship especially with local merchants and sufficient knowledge of the area. Some of them have friends at every single dance club or restaurant in the city. It will be very easy for them to secure tickets to a show that is already sold out, spots on the guest list at a great bar or last minute reservations. Great professionals are defined by their ability to cater to customer needs no matter what it may be.
Still, clients should keep in mind that these experts are only humans and not magicians that they also have their limit especially in terms of bizarre or very last minute requests. Without a doubt, many industries are needing the expertise of such professionals. Aside from doing business work, a number of them perform personal work at the same time. The most common reason they are often hired is for their clients to save extra time and have other things handled.
A lot of them work in tourism and travel industry. Common sites include cruise ships, long-distance trains, spas, fitness clubs, resorts and hotels. Places that maintains or help travelers may offer professional concierge services.
As a customer service guru, you will have more tasks compared to others working in other fields. Working in a hotel means you will be required to make special room arrangements, flower arrangements for the arrival of guests and recommend good restaurants where the guests can eat.
Additionally, you must be a reliable source of information. You are expected to recommend only the best entertainment choices, clubs and activities. When at exclusive resorts, your work will involve organizing everything for clients or guests. You may be required to organize a dinner or asked to walk their dog in the morning.
Those assigned to work in cruise ships have similar roles. They are not only capable of recommending the best spots in every port, but they can be excellent sources of information regarding the different offers and even book excursions. This is due to the fact that they can arrange almost anything even trips to any nearby location or a candlelight dinner by the beach.
Professionals working in health clubs and spas are usually expected to cater to the different needs of their clients and recommend that clients indulge in a whole day of work out or beauty. Certain tasks may also be performed for the client aside from recommending great exercise classes, therapies and treatments. Placing the valuables of clients in a vault or secure safe for the entire stay, taking used clothes to dry cleaners of those who are busy and arranging refreshments are usually handled by professionals at health clubs or spas.
Majority of the time, these professionals should have the ability to establish good relationship especially with local merchants and sufficient knowledge of the area. Some of them have friends at every single dance club or restaurant in the city. It will be very easy for them to secure tickets to a show that is already sold out, spots on the guest list at a great bar or last minute reservations. Great professionals are defined by their ability to cater to customer needs no matter what it may be.
Still, clients should keep in mind that these experts are only humans and not magicians that they also have their limit especially in terms of bizarre or very last minute requests. Without a doubt, many industries are needing the expertise of such professionals. Aside from doing business work, a number of them perform personal work at the same time. The most common reason they are often hired is for their clients to save extra time and have other things handled.
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